| How do I order? Once you have found a product you like, look for the button to complete your purchase. At this point, you can choose whether you'd like to check out, or continue shopping. If you choose to continue shopping, the item will be stored in your shopping cart until you are ready to check out. How do I remove items from my shopping bag? If your shopping bag is not yet "checked out," just click on "Remove" link next to the item. Once you've checked out, we may not be able to cancel an order if it's already in the shipping process. Please call us at 1-888-977-4141 from 9:00 a.m. to 5:00 p.m. Central Time to speak with someone in our Customer Care Department to inquire about canceling or changing an order that's already been placed. How do I make changes to my order? If your shopping bag is not yet "checked out," just change the quantity of the item in your shopping bag, and be sure to click "Update." Once you've checked out, we may not be able to change an order if it's already in the shipping process. Please call us at 1-888-977-4141 from 9:00 a.m. to 5:00 p.m. Central Time to speak with someone in our Customer Care Department to inquire about canceling or changing an order that's already been placed. How do I completely cancel my order? If you are in the process of checking out, and decide you'd rather cancel the order, abandon the checkout process by clicking on the Celebrate Your Faith logo. This will return you back to the homepage. At that point, you can either return to your shopping bag and remove the items that you no longer wish to purchase or you can leave them in your shopping bag. Your items will remain in your shopping bag until your session ends. If you'd like to save your items, please move them over to your wish list. Once an order has been placed, we may not be able to cancel it. Please call us at 1-888-977-4141 from 9:00 a.m. to 5:00 p.m. Central Time to speak with someone in our Customer Care Department to inquire about canceling or changing an order that's already been placed. Once placed, Personalized or Custom Orders cannot be canceled. We ask that you take special care when specifying messages, initials or names, and if requested, the style and color of the personalization or customization.
How do I ship to an address other than my billing address? You can ship to multiple addresses by taking advantage of our multiple “ship-to” feature in the shopping cart. During checkout you will be shown each individual product in your order. You will have the option to send each item to the billing address or you may add an address. If you are registered on CelebrateYourFaith.com, you will also be able to select from your list of saved addresses. You also have the option to select what shipping method you want for each destination, whether you want to ship standard, 2 Day or Overnight. Charges are for each ship to address and include shipping, processing and insurance. If you prefer to place your order via phone, fax or mail, we can split an order for shipment to more than one address for those orders. To download an order form to mail or fax to us, click here. To place an order via our toll-free number, please call 1-888-977-4141, or fax us at 763-477-5015. How do I place a gift order? You will be asked for a shipping address when you enter your order. Please enter the gift recipient's information as requested. Please include the recipient’s phone number. You can include a gift message by typing in your message in the box provided. Your message will be printed on the packing slip enclosed with the order. Can I have my gifts boxed? We are happy to offer gift boxes for $5.95. A gift card printed with your personal message is included. Gift receipts are sent with all gift purchases. Items that can be boxed will display gift box options on the Shopping Cart page. During check out, please check the box for each item you would like gift boxed. Be sure to click "Update" to confirm. Unfortunately, some larger items cannot be gift boxed; please call Customer Care (1-888-977-4141) for more information. |